Polityka zwrotu kosztów

Return & Refund Policy
Dash Cam After-Sales Service Guide

Thank you for choosing our dash cam. We are committed to providing high-quality driving safety recording equipment and an excellent user experience. If you are not completely satisfied with the product you received, we offer clear after-sales support. Please carefully read the following return and refund policy to understand your rights and the relevant procedures.

1. Eligibility and Timeframes for Returns and Refunds
We offer a 30-day return and exchange guarantee. The specific conditions and timeframes are as follows:
* Timeframe: You may request a return within 30 calendar days of receiving the product. We cannot provide refunds or exchanges after this 30-day period.
* Product Condition Requirements: The dash cam must be returned in its original condition. It must include the original packaging and all accessories (e.g., power cable, mounting bracket, user manual, SD card, etc.).
* Ineligible for Return:
- Physical damage caused by user mishandling (e.g., drops, water damage, short circuits, etc.). 
- Returned products missing key accessories or with severely damaged original packaging. 
- Failure to provide valid proof of purchase or an order number.

2. Return and Exchange Costs
We have established the following policies regarding costs associated with returns and exchanges:
* Restocking Fee: We do not charge any restocking fees.
* Return Shipping Costs: Customers are responsible for the cost of shipping the item back. The sender bears the risk of loss or damage during return shipping; we recommend using a shipping method that includes tracking and insurance.
* Original Shipping Costs: The original shipping fee paid at the time of purchase (if applicable) is non-refundable; the refund amount covers only the actual purchase price of the dash cam.

3. Return and Exchange Procedure
If you meet the return criteria and wish to request a refund, please follow these steps:
* Step 1: Submit a request. Please send an email to nguyenductan1958.na@gmail.com. Please specify "Return Request + Your Order Number" in the email subject line. In the body of the email, briefly explain the reason for the return. If the return is due to a quality issue, please be sure to attach relevant photos or videos so we can verify the claim quickly.
* Step 2: Wait for review and obtain the return address. Our after-sales team will review your request within 1–2 business days of receiving your email. Once approved, we will email you the return authorization and the designated return address.
* Step 3: Pack and ship the package. Please securely pack the dash cam and all its original accessories. After shipping, please reply to our email with the name of the courier company and the tracking number.

⚠️ Important Reminder: Regarding the return address
Please do not return the package directly to the sender's address printed on the original shipping label or to the original dispatch warehouse!
The shipping address on the original package is not our return processing center. Returning the package to that address may result in loss, and we will be unable to process your refund. The correct return address will be provided to you exclusively via our customer service email (nguyenductan1958.na@gmail.com); please ensure you ship the item only after receiving the approval email.

4. Processing time and refund timeline
Upon receiving your returned package, we will complete the inspection and refund process as quickly as possible:
* Return inspection time: After our return processing center signs for the package, it takes 3–5 business days to inspect and verify the product's condition and accessories. Once the inspection is complete, we will notify you via email regarding the refund approval status.
* Refund issuance and receipt: We will process the refund immediately after the inspection is approved. The refund will be returned to the original account used to pay for the order. Estimated timeframes for receiving refunds based on payment method:
* PayPal: Within 1–2 business days after the refund is approved.
* Credit/Debit Card: Within 5–10 business days after the refund is approved (actual timing depends on your card issuer's processing speed).
* Other third-party payment platforms: Within 3–5 business days after the refund is approved.

*Note: If you have not received your refund after the estimated timeframe, please first check your bank account records and then contact your credit card company or issuing bank. If you still have questions, please contact us via our service email.

If you have any questions regarding this return and refund policy, please feel free to contact us at nguyenductan1958.na@gmail.com. Thank you for your understanding and cooperation!